Geo. F. Brown & Sons, Inc. Service Standards

At Geo. F. Brown & Sons, Inc. Brokerage Operations have implemented service standards which rival those offered by the E&S industry to ensure that we deliver to you the competitive, quality and timely delivered product which you expect from us. We pledge to uphold these service standards to the best of our ability.

Mission Statement

It is an absolute imperative to our fundamental success to be recognized as a superior provider to the insurance retailer community.  To that end, every aspect of our business practice with our customer (the retail agent) and the companies we represent must be, in a word, pristine and as error-free as humanly possible.

Our staff will conduct their business with our partners efficiently, effectively, professionally and with intelligence and courtesy. 

Service Standards

 

• Phone and e-mail requests will be responded to within one business day.

• Faxes and snail mail will be reviewed and responded to by the following day.

• Any problems that arise in the course and conduct of our business will be communicated immediately to our partners.

• New Submissions –  All new submissions will be acknowledged within 48 hours with a broker/underwriter assigned.  We expect from you a completed application with loss runs.

• Renewals – Renewals will be solicited and follow-ups made based upon the instructions supplied by our markets.  These procedures will be fully communicated to our clients so that, in turn, they can communicate appropriately to their insureds.  In order to do our job, we need complete renewal information.

• Cancellations – Cancellations are to be a top priority.  There will be a 72-hour maximum limit on issuing appropriate cancellation notices, if the request is made by the agent or carrier.  In the event of any controversy or other issue, which makes the cancellation process stall, appropriate written communication (e-mail, fax, snail mail) will be forwarded to all affected parties. 

• Premium Finance – As respects premium finance company cancellations for nonpayment of premium, we will hold the cancellation process from our end to allow for reinstatement notices, which may have passed in the mail.  

• Account Quotation

  • CBA - 72 Hours

  • Open Brokerage - dependent on carrier

  • IL - Package - 72 hours

• Policy Issuance

  • CBA - New Business - 15 working days or better

  • Open Brokerage - dependent on the carrier; however, our customer must be advised of normal time frame and apprised if that time frame will be exceeded

• Endorsements/Reinstatements

  • Money Endorsements - 10 working days

  • Non-Money Endorsements - 15 working days

  • Reinstatement - 15 working days; however, not to extend beyond the effective accounting month, if at all possible.